When will my order arrive?
Please allow 1-2 business days for order processing and verification, and an additional 5-10 business days for delivery.
Are Shoes All Authentic?
Authenticity of products is our top priority. We understand the importance of owning a genuine pair of sneakers and the trust our customers put in us. That is why we take every step necessary to ensure that the sneakers we sell are 100% authentic.
Along with our manual authentication process, we utilize the power of artificial intelligence (AI) to assist us in the identifying counterfeit sneakers. The AI system we utilize is trained on a database of millions of sneakers, which allows it to identify unique features and patterns of real versus fake sneakers.
Can I return or exchange my item?
Currently we do not offer exchanges or returns. If a package returns to us because the customer put an incorrect address, that customer is responsible for paying the shipping to reship a second time. Please double check your shipping address. Also we are not responsible for lost packages on the behalf of the delivery partner.
Can I contact you directly with any questions?
Please email support@heatomf.com with any questions regarding your order.
I do not live in the U.S.A. Can I order online?
At this time, we are only accepting orders from residents that live in the U.S.A, Canada, United Kingdom & Mexico.
I placed a successful order but why didn’t I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.
When are particular items released?
Most of our items do not have set release dates. Please sign up for the Heat On My Feet™ newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.
Do you re-stock your inventory?
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™